Any items ordered from A Silver Dream can be cancelled or returned up to 14 days after purchase.  Please contact us within 7 days if you intend to return anything.

If you are unhappy for any reason with your purchase you can return it for a refund.

In the unlikely event of your jewellery arriving to you damaged we will refund you in full.  Please contact us within 24 hours of your delivery.

Please ensure all returns are securely packaged with the original invoice and returned via a trackable means.  We can not refund returns which get lost in the post on the way back to us.

Privacy

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We will not e-mail you in the future unless you have given us your consent by joining our mailing list.  You are free to unsubscribe from the mailing list at any time with no questions asked - there is a link at the bottom to click on if you do not wish to receive it anymore

The information we will collect about you in order to process your order includes:

• your name
• address
• phone number
• email address
• remember all electronic payment details go through paypal - we never see them at all

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.